Any changes/cancellation made, must be made in writing and signed by all parties. In the event that the client(s) is forced to change the date that has been initially agreed, every effort will be made by Jennifer Olae for their services to be rescheduled to the new date. The client(s) agrees that under such circumstance, any expenses including but not limited to deposits and fees  are non-refundable. However under certain circumstances may be transferable, remain as stated, and are the sole responsibility of the client(s). There may also be additional charges above and beyond those set in the original contract. The client(s) further understands that last minute changes can impact on the quality of the service they receive.  


Jennifer Olae is not responsible for any compromise that may impact on quality. If the client(s) changes the date/location from that which has been initially agreed and Jennifer Olae is unavailable to provide services, then Jennifer Olae is released from all obligations and shall in no way be held responsible or liable for non-performance. The client(s) also forfeits all costs for non-compliance with this agreement.


Cancellation by the Client(s)

In the event of a cancellation by the client(s), deposits are non-refundable.


Cancellation by Jennifer Olae

Should Jennifer Olae be unable to perform any specific tasks that have been requested, due to the artist illness or other unforeseen circumstances, unearned fees will be refunded and we will do our best to find a substitute artist. Jennifer Olae cannot be held responsible for any natural disasters that may occur on the day, such as fire, flood, earthquake or any other natural or human acts.


Please note that Jennifer Olaé is a brand and is not represented by Jennifer Olaleyé alone. Jennifer Olaé consists of a team of make up artists, Therefore in the event that Jennifer Olaleyé is unavailable our Head Makeup artist will be sent to cover your booking.

Lateness by the Client(s)

In the event of more than 1 hour’s lateness by the client(s), Jennifer Olae may be unable to provide the service. Deposits or payments are non refundable.




Clients(s) responsibilities

The client(s) is responsible for paying Jennifer Olae as per contract. In the event that payment has not been received within 48hrs of being invoiced, Jennifer Olae reserves the right to cancel the contract and the booking date & time may be claimed by other parties, without exception and without notice. On the agreed day for the services required, the client(s) is responsible for the Artist’s travel expenses and accommodation,  There is a minimum charge of £5.


Jennifer Olae responsibility

The client(s) gives permission and shall allow Jennifer Olae to use any of their photographs of services provided, on our website for promotional purposes only. Jennifer Olae shall use any photographs taken to showcase services provided on their website for promotional purposes only. Jennifer Olae gives permission and shall allow the client(s) or other social networking sites to use any photographs/videos in which Jennifer Olae appears. This agreement can only be modified in writing and all changes must be agreed and signed by all parties, or by the acknowledgment of email received by both parties.




For any mutually agreed additional services, such as, travel expenses and accommodation that Jennifer Olae may incur is to be paid by the client(s).

Bookings where arrival/call time is before 9:00am will be subject to an additonal charge of £65



Please note that a 50% payment of the total purchase price is required as a deposit to secure your booking Your deposit may be non-refundable (this is based on our discretion), with the remaining 50% balance due 7 days before the confirmed date.



Payment policy

Jennifer Olae accepts payment by, Bank transfer and Cash.


Promotional Codes

Codes are only valid between dates stated. The codes only apply to bridal and birthday bookings, excluding trials and birthday bookings for solely one persons.


Please note that Jennifer Olae is not limited to one make up artist